AddressCustomer Service Assistant
Olympia Tools
22/03/2024
Customer Service Assistant
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Contractual hours
37.5
Basis
Full time
Region
South
Date posted
05/03/2024
Job reference
REQ01452023
Attachments
Job description
About Olympia Tools UK - www.olympiatoolsuk.com
Originally a subsidiary of a US company, Olympia Tools UK was established in 1994 and now operates as an independent company, as part of the Dormole Group.
Olympia Tools UK operates from our head office and showroom in Reading, plus a 184,000 ft2 state-of-the-art distribution centre based in Wednesbury, West Midlands, equal to the length of 2 football pitches, with 30,000 pallet locations and 10 dock levellers. We offer a range of high quality, innovative hand tools designed to help the user work smarter, faster and safer.
We have grown to become a major European, trade only distributor of hand tools and workwear which now offers quite literally hundreds of products under a variety of brand names. We owe our success to a number of different factors with one of the most crucial being our unrelenting focus on innovation.
Whilst we acknowledge that the fundamental design of many hand tools has been proven over decades or even centuries, we also recognise that opportunities for enhancement and improvement can and still do exist.
About the role:
- Support with the day to day running of the Customer Service department, taking orders from customers and responding to queries over email and telephone.
What are we looking for?
- You will be required to familiarise yourself with departmental processes, company policies and procedures, so that you are able to recall & apply them whilst dealing with day-to-day tasks.
- You will be required to demonstrate dedication and take ownership of your role, which is crucial in a small team.
- It will be expected of you to work towards becoming reliable team member and competent within your role by absorbing the knowledge and processes created for your role.
- be a highly self-motivated and organised individual with a great work ethic.
- A professional who enjoys communicating and building relationships.
- An individual who is keen to learn and expand their skillset.
- Outstanding communication skills, both written and verbal.
- Strong PC skills and experience using Microsoft Office programs (Excel, Word, Outlook).
- Excellent telephone manner.
- Previous experience in Customer Services would be advantageous.
- Interested in developing product knowledge.
What can we offer you?
- A competitive annual salary
- Monday to Friday 8:30am-5:00pm
- 25 days holiday plus bank holidays
- Company Pension Scheme with employer contribution starting at 4.5%, increasing with service
- Life Assurance (6x salary for pension scheme members)
- Access to free & confidential 24/7 Employee assistance programme and GP Consultations
- Free access to health and wellbeing app
- Free on-site car parking
- Access to tools and hardware at a discounted rate
Customer Service Assistant
Job Type: Full-time
Work Location: In person
