Customer Service Assistant

Customer Service Assistant

Ringwood

Permanent

Up to GBP30,000 (Dependent on Experience) + Benefits

The Client

My client is a company that specialises in complete drainage services to corporate clients managing domestic and small commercial drainage failures. The company provides a quick and competitively priced response to their clients needs whether it be a simple blockage, a drain collapse or a burst water pipe. Due to recent expansion, they currently have an opportunity for a Customer Service Assistant to work from the clients Ringwood office.

Key Responsibilities

• Answering a high volume of new inbound enquiries via phone, live chat and contact forms.
• Taking payments from customers over the phone.
• Dealing with any inbound complaints efficiently.
• Managing a diary of customers and jobs to understand customers' needs.
• Managing an extensive range of job data and applying tasks where necessary.
• Manage inbound email inbox, distributing enquiries to the right place and handling a volume of Customer Service enquiries.
• Ensuring quality control standards are met with every job.
• Auditing engineers job reports to ensure all job requirements are met.
• Creating and issuing Survey reports.
• General admin works where necessary.

Key Requirements

• Excellent communication & phone handling skills.
• Efficient with Excel, Word, PDFs. CRM Systems etc.
• Previous experience within a similar Customer Service role.
• An ability to deal professionally, calmly and tactfully with customers.
• Ability to multi-task and work on your own initiative in a busy environment.

Benefits

• 28 Days paid holiday.
• Bonus scheme.
• Pension
• Competitive salary.
• Fun and friendly office environment.
• Staff events.
• Opportunity to grow and excel within the business.