Address
Form of work
SalaryJob Title:Customer Service Advisor
Location: High Wycombe, Buckinghamshire
Salary: Up to £24,500
Overview:We have an exciting opportunity to join a company with endless potential for growth and development. Working as part of a friendly team your role will be to provide excellent Customer Service to all current customers and successfully bring on new customers
Monday - Friday 12pm - 6pm in the office - some flexi after probation - 30 hours
Duties:
Closely follow-up all sample requests to maximise sales and sales retention by building strong relationships with customers
Achievement of Department sales targets by generating and following up leads
Respond to all enquiries both internal and external in an efficient and knowledgeable manner
Continue to develop an understanding of the needs of both customers and client professionals to give appropriate advice as required
Maintain up-to-date knowledge of all products (including competitors)
Ensure correct data entry of all sample requests, conversions and evaluation results into CRM System
Support New Product development team
Discuss the benefits of the products at every opportunity
Respond to customer complaints and address problems immediately
Carry out administrative tasks as required
Identify Product advocates
Requirements:
Excellent communication, oral and written skills
Previous telesales and Customer Service experience
Able to work under pressure with a 'can do' attitude
Empathy towards patients with complex medical conditions
Remain calm whilst under pressure
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the job.
