Customer Service Assistant

Vector are recruiting for a Customer Service Assistant for a rapidly growing Drainage & Plumbing company in Dorset.

Responsibilities:

• Handling a substantial volume of new inbound enquiries through phone calls, live chat, and contact forms.
• Facilitating payments from customers over the phone.
• Efficiently addressing and resolving inbound complaints.
• Managing a comprehensive diary of customers and jobs to better understand customer requirements.
• Handling a vast amount of job data, applying tasks as needed.
• Managing the inbound email inbox, directing inquiries to the appropriate channels, and handling Customer Service-related communications.
• Ensuring the adherence to quality control standards in every job.
• Conducting audits on engineer's job reports to verify compliance with all job requirements.
• Creating and issuing survey reports.
• Undertaking general administrative tasks as required.

Requirements:

• Excellent communication and phone handling skills.
• Proficiency in using Excel, Word, PDFs, CRM systems, etc.
• Previous experience in a similar Customer Service role.
• The ability to interact professionally, calmly, and tactfully with customers.
• Strong multitasking abilities and the capacity to work independently in a fast-paced environment.

Salary:

• £30,000 - £32,000
• Monday to Friday
• Pension
• 28 days Holiday

If you would like to know more information please contact Jaimie on (phone number removed) apply online.