Address
Form of work
SalaryResponsibilities:
- Provide exceptional Customer Service to clients via phone, email, and in person
- Build a great relationship with pets & their owners on a daily basis
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Manage the diary, including appointments with our vets & nurses, along with organising surgeries
- Perform data entry and maintain accurate customer records
- Communicate effectively with customers to ensure their needs are met
- Maintain a high level of phone etiquette and professionalism at all times
- Processing payments & end-of-day cashing up
Experience:
- Previous experience in Customer Service or a related field is preferred
- Strong data entry skills with attention to detail
- Ability to analyse customer needs and provide appropriate solutions
- Excellent communication skills, both written and verbal
- Previous veterinary experience is desirable, a love of animals is essential!
Shifts will cover evening & weekends. We are open 8am-8pm Monday-Thursday, 8am-6pm Friday & 8:30am-4:30pm Saturdays. We are looking for a part-time (24 hours) applicant, these hours would be covered over three days with a variety of shifts.
This is an exciting opportunity for individuals who are passionate about providing excellent Customer Service. If you are a kind and motivated team player with strong communication skills, we would love to hear from you. Please also send through a cover letter detailing why you think you would be suitable to the role.
Job Types: Part-time, Permanent
Pay: From £15,288.00 per year
Expected hours: 24 per week
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 17/05/2024
