Customer Services Assistant

TO APPLY FOR THIS ROLE, PLEASE GO TO: https://www.nts.org.uk/volunteering-jobs/job-search

This role will assist the wider Retail team to deliver the best visitor experience at Culloden cluster sites (including but not limited to):

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed.
• Cash reconciliation duties including end of day and administration tasks. Ensuring cash is handled accurate and there is continuity across all sales platforms
• Working with the Visitor Services Retail team to ensure best stock management
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximise sales of shop stock and donations.
• Working with the Visitor Services Manager (Retail) and wider property staff to ensure high standards of display & merchandising at all times.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way
• To provide consistently excellent customer service when dealing with high volumes of customers

· Adhering to the property’s quality standards including wearing of uniform.

· To adhere to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

· The current duties of this job do not require criminal records (Disclosure Scotland) check to be carried out.

Job Type: Fixed term contract
Contract length: 5 months

Pay: £24,960.00 per year

Benefits:

• Company pension
• Employee discount

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Application deadline: 12/05/2024