Customer Service Assistant Wellingborough

Customer Service Assistant - Jewson Partnership Solutions Wellingborough

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities and JPS Wellingborough is on the hunt for a Customer Service Assistant who's as passionate about great service as we are!

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

*Please note: A full valid driving license is required for this role.

Working Hours:7.30 - 13.30 Monday to Friday

Location: Midland Business Units Finedon NN8 4AD

Key Responsibilities:

• Get to know our product lines and services to make the most of all customer interactions in line with our JPS values
• Develop great relationships with new and existing customers (both face-to-face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey
• Pick and prepare customer orders in our warehouse and load them onto customer and delivery vehicles
• Act as a relief driver for the branch, performing deliveries to our customers when needed in a 3.5t van
• Keep the branch and yard/warehouse looking clean and tidy to make a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts
• Work with colleagues to suggest opportunities for improvement

Required Skills and Experience

• A full, manual driving license held for longer than 1 year
• Previous industry experience preferred but not essential
• Experience in a customer-facing environment
• IT literate and a strong communicator
• Passion for working with people with a positive can-do attitude

What's in it for you?

• A competitive salary and benefits package, plus generous staff discounts
• A supportive team environment where your contributions are recognised and valued
• Opportunities to grow your skills and career within our organisation
• Flexible working arrangements to help you balance work and life

About us

At JPS, we're proud to be part of STARKBuilding Materials UK and dedicated to providing our customers with top-quality products and exceptional service. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team dedicated to providing great service, we want to hear from you. Apply today!

This role is working with JPS, part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging the status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in how we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We'd love to hear from you. Hit apply, and a member of our Internal Recruitment team will contact you.