Address
Form of work
SalaryCustomer Service Associate
London (hybrid)
4 month contract
£120 per day
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? A worldwide shipping company is looking for a driven, results orientated and customer obsessed Onboarding Support Specialist to support and onboard French customers as well as improve onboarding processes. You will be directly responsible for impacting a customer’s first experience of working with our business, working to KPIs that directly measure customer experience.
The key responsibilities for the role revolve around supporting directly and indirectly (partnering with the sales team) throughout the customer's onboarding journey to allow our clients to start shipping in France.
KEY RESPONSIBILITIES:
• Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts
• Support shippers and/or internal teams to set up rates, understand how to work with us, set up their operations and integrations to print labels to hand packages to launch shipping with us.
• Investigate key onboarding blockers, identify the root cause and coordinate resolution working with multiple internal teams. proactively escalate internally.
• Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Product, Marketing, Commercial, Sales, Customer Programs and Operations to drive change, and influence stakeholders.
• Be able to work with excel, drive reporting and use this data to build solutions for improvement.
BASIC QUALIFICATIONS:
• Strong organizational skills, ability to work well in a fast-paced environment and multi-task in a high-energy environment.
• Experience in operations and logistics
• Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
• Always does what is right for the customer – Relentlessly customer focused
• Bachelor’s Degree or equal experience
• Fluent in English and French required
PREFERRED QUALIFICATIONS:
• Experience working in client facing roles, ideally in a sales or customer support function.
• Excel at communication and are comfortable with playing a lead role in a highly visible organization.
• Expert use of MS Office Suite and CRM (e.g. Salesforce.com).
