Customer Service Call Advisor

Job Role: Customer Service Call Handler
Location: Loughborough
Salary: 25k Per Annum

Benefits: Onsite parking, Company pension, Life insurance, Sick Pay, Wellness programme, Company Bonus Scheme and 25 Days holiday +bank holidays

The Company:

Our client is a major and rapidly expanding commercial fleet management company, who are looking to add to their team and bring on a Maintenance Controller for their offices based in Loughborough. The successful candidate will be part of a growing company who offer rewarding careers and a forward thinking, inclusive working environment.

The Candidate:

We are looking for an organised and proactive Maintenance Controller, with a Customer Service background, who can foster the ability to deal issues promptly and courteously. Reporting to the Maintenance Desk Manager, the ideal candidate will have:

Automotive maintenance experience preferred but not essential.

Customer service experience essential.

Proficient in Microsoft / Excel applications.

Maintains own level of competence.

Maintenance Controller Responsibilities:

The role includes but is not limited to:

Answering the phones in a proficient manner

Emails responded to and up to date by end of the day.

Ensuring all breakdown calls are administered with appropriate actions and followed up.

Use of the appropriate party to attend breakdowns ensuring fix first time.

MOT and servicing bookings

keeping up to date with legislation and ensuring fleet are compliant

Leasing with third party recovery providers and organising replacement transport.

Escalation of any non-attendances to relevant line Supervisor

Apply:

To apply for the Maintenance Controller position, please send your CV to (url removed) or call Annika directly on (phone number removed).