Customer Service Co-Ordinator

Customer Service Co-ordinator

Paying 24k, 25 days of holiday + bank holidays, Buy and Sell Leave Policy Pension Life Assurance Private Medical Insurance, Annual health check (subject to the policy), 2 x volunteering days per year.

Are you passionate about providing top-notch Customer Service and ensuring customer satisfaction? Are you highly organised and a confident fast learner? Do you have experience within an office based administrative coordinator role? If so, we have an exciting opportunity for you with fantastic career development opportunities and support!

As a Customer Service Co-ordinator, you will be responsible for addressing customer inquiries, offering solutions to technical issues, and ensuring a positive customer experience. This role requires a combination of admin, excellent communication skills, and a customer-centric approach.

Main Responsibilities of Customer Service Co-ordinator

• Monitor the Design Services email inbox regularly.
• Collaborate as a team member and independently using initiative.
• Track and document correspondence with prospective clients in the CRM system.
• Create formal correspondences for technical document submissions.
• Provide administrative advice and support to clients or colleagues.
• Record and document departmental KPIs to the required standard.
• Positively communicate with internal colleagues.
• Minimize and efficiently address complaints.
• Maintain professional, polite, informative, and helpful communication.
• Seek guidance in difficult situations; avoid losing control or making it personal.
• Represent the company appropriately in professional or social settings.

Requirements of Customer Service Co-ordinator

• Proven experience in a administrative Customer Service role
• Strong communication skills, both written and verbal.
• Empathetic, patient, and an active listener with the ability to address customer concerns effectively.
• Proficiency in using Microsoft Suite.

To find out more or to apply contact Nicole at Brellis Recruitment today.

INDH