Customer Service Co-Ordinator

Zenith Commercial are currently supporting a multinational manufacturing company based in Gateshead on their search for a Customer Service Coordinators.

The successful candidates will deliver a first-class service to our customers through excellent management of a portfolio of accounts allocated. Having close interaction with planning/production/operations to ensure the business always provides a high level of Customer Service.

They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts. Delivering a high-quality customer experience to each customer in line with the business objectives and the department's overall targets and goals

The Role

• Manage a full portfolio of account as allocated
• Ensure that procedures within the department are followed
• To ensure and maintain the departments targets and KPI's are achieved through management of allocated accounts
• Provide information in a concise and timely manner, to both customers and members of the company
• Work closely with the external accounts manager to meet customer needs and expectations
• Accountable for Launch management on their portfolio of accounts
• Support the ethos of team working within the whole department
• Ensure regular and effective communication within and from all areas to achieve common business aims
• Liaise with customers as and when required with off site visits to be expected
• Be proactive in developing solutions to departmental issues, when required
• Identify issues and recommend adjustments or resolutions in order to rectify any issues
• Grow product knowledge both through regular product training and from working alongside internal departments
• Ensuring aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker & Pack works tasks are continually being monitored on their accounts to meet company KPI's
• Attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing
• Perform any other duties as directed by the Customer Service Team Leader/Trainer

The Person

• Highly responsible, reliable, and flexible with a strong work ethic
• First class telephone manner and communication skills both written and verbal.
• Highly organised
• An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
• Ability to work under pressure to deliver a high standard of service
• Attention to detail
• Excellent organisational and time management skills, with the ability to prioritise
• Strong commercial awareness and business acumen
• Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
• Organizing, Planning, and Prioritising Workload to achieve targeted KPI's
• Reviewing procedures ensuring they are fit for purpose and improve where required