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Form of workJob summary
Customer Service Controller positionFull-time, permanent role at Heathrow AirportExcellent Customer Service skills required
Job seniority: entry level
Responsibilities
• Monitor software to ensure car parks remain operational• Maintain high standard of customer areas and facilities• Attend Customer Service training and stay up-to-date with trends and legislation• Respond courteously and professionally to calls• Close calls using provided tools• Thoroughly record incidents and follow up actions• Respond to Customer Service and operational issues• Handle 1st stage queries from customers
Requirements
• Excellent spoken and written English• Proven Customer Service skills• Experience using MS Office
Benefits
• Motivating work environment• Fair place to work regardless of age, race, gender, or sexuality• Development opportunities and support
