Customer Service Coordinator

Our client is a leading removals company dedicated to providing exceptional service, is currently seeking a skilled and experienced Customer Service Coordinator to join their dynamic team based in South London.
Responsibilities:

• Provide support to customers throughout the entire moving process, ensuring a smooth and satisfactory experience.
• Handle escalated complaints that staff and colleagues are unable to resolve, ensuring thorough investigation and resolution.
• Maintain accurate records of moving complaints, their causes, and resolutions.
• Monitor and respond to online and email reviews appropriately.
• Coordinate and manage some moving client files as required.
• Address and resolve moving customer queries and complaints promptly and effectively.

Requirements:

• Strong Customer Service skills are essential.
• Experience in handling complaints is preferred.
• A negotiator with strong conflict resolution skills.
• Moving industry experience is advantageous but not essential.
• Ability to manage multiple tasks and coordinate effectively.
• Excellent communication skills, both written and verbal.
• Detail-oriented with strong organizational skills.

If you meet the above criteria and are interested in joining a successful removals company, please contact Alchemy today.