Address
Form of work
SalaryThis 12 month fixed term contract role is key to providing exemplary levels of Customer Service to our customers, managing order developments from receipt through to delivery in a proactive timely manner, ensuring customers are kept updated on order developments at all times.
Client Details
Our client is a market-leading global provider of mission-critical flow control and instrumentation solutions for the industrial actuation and flow control markets. These include oil and gas, water and wastewater, power, chemical process and industrial applications. Customers rely on us for innovative, high quality and dependable solutions for managing the flow of liquids, gases and powders. We help customers around the world to improve efficiency, reduce emissions, minimise their environmental impact and assure safety.
Description
Reporting to the Customer Service Team Lead, you will be part of a larger team who work with production, engineering and sales departments ensuring customers orders are met in full.
In this role you will identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood, carry out contract reviews of customer orders diligently and accurately and organise the working day so that priorities are addressed, customer expectations are met, and internal delays reduced
Profile
- Good attention to detail and has the ability to work under pressure
- Has good communication skills and is customer focused
- Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met to the full
- Have experience of working in a Customer Service focussed environment
- Be able to Commercial awareness or have a background in Customer Service
- Have experience of inputting data accurately
Job Offer
- Salary up to £34,000 (Dependent on Experiance)
- 10% Bonus on completion of Contract
- Pension
- Hybrid Working
