Let’s cut to the chase, what’s in it for you…
- Competitive basic salary and annual bonus
- Agile working possible (dependent on role)
- Up to 33 days annual leave plus bank holidays
- Private Healthcare and Dental Insurance
- Competitive contributory pension scheme
- Life assurance – 4 x your annual salary
- Share incentive schemes
- Employee rewards portal with many more benefits…
- Behave in line with our company values – Integrity, Caring and Quality
- Previous experience working within a similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Good planning and organisations skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Patience and calmness under pressure
- Excellent communications skills
- Good team working skills
Desirable -
- Experience working for a residential house builder ideally within the customer facing environment
- Good understanding of building regulations and legal obligations.
- Keep purchaser’s plot file information up to date.
- Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
- Record receipt of all purchaser’s correspondence and respond within 3 working days.
- Issue instructions to Sub-contractors.
- Monitor and update NHBC claims if appropriate.
- Assist cost monitoring.
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- Record dates of customer visits and log all defects identified.
- Carry out all necessary calls in relation to the customer journey.
- Keep data system up to date at all times.
- Carry out general administrative duties.
- Work directly with Customer Service Manager to assist management of large-scale works.