Customer Service Coordinator - Nespresso

Customer Service Coordinator – Nespresso

Location: Hatfield, Hertfordshire, AL9 5JN
Salary: £24,500 – £26,000 per annum, DOE
Contract: Full time, Permanent
Hours: Monday – Friday, 9am – 5pm

We are Mulmar, we are growing and we want you!

With more than 30 years’ experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.

We are now recruiting for a Customer Service champion to co-ordinate planned maintenance engineering services for customers across the UK.

In addition to this as our Customer Service Coordinator you will be responsible for:

• Log service requests and schedule calls.
• Book in PPM appointments and arrange service visits for engineers.
• Liaise with Nespresso service desk colleagues, field engineers and Nespresso/Lyreco service departments.
• Maintain service records and generate reports.
• Escalate emerging major issues to the Team leader.
• Provide support to other service support teams as required.

In order to be successful in this role you should have:

• Experience in a Customer Services environment working to and keeping tight timescales.
• Computer skills, with experience in the use of Microsoft Office.
• Experience of Customer Service support in maintenance, logistics or courier services is a definite advantage but this is not essential.
• Experience of using customer databases would be great.

You should possess the following personal competencies:

• Customer service skills: Work with customers to assess their needs, provide information, resolve problems with an ability to resolve conflicts or disagreements in a constructive manner.
• Communication skills: Be able to express information to customers clearly and concisely, listens to others, understands non-verbal cues and responds appropriately.
• Attention to detail: Is thorough when performing work and conscientious about detail.
• Flexibility: Open to change; adapt behaviour or work methods in response to changing conditions, equipment and customer requirements.
• Interpersonal skills: Shows understanding, friendliness, courtesy and politeness to others; able to develop and maintain effective relationships with others.
• Resilience: Able to manage pressure and prioritise workload.

If you feel you have the necessary skills and experience to be successful in either of these roles, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.