Service Coordinator

Our client offers a high-quality complete building services across a diverse range of sectors. The services that they provide consist of Rail Maintenance, Educational Facilities Management, Healthcare Construction, Civic Building, Church Building and Facilities Management.

Due to company growth, our client is looking to bring a Helpdesk Coordinator in to join their highly experienced and qualified team. The Helpdesk Coordinator will be responsible for managing and responding to service requests, prioritising and dispatching tasks to appropriate personnel, ensuring timely resolutions of issues, maintaining communication with clients, and supporting administrative functions related to helpdesk operations.

What's in it for you?

• Working hours: 08:30 - 17:30 (Monday to Friday).
• Salary - up to £28,000 (depending on experience).
• 20 days holiday + bank holidays.
• Auto enrol pension (5% employee 3% employer).
• Occasional social events throughout the year.

Helpdesk Coordinator - Position Overview

• Serve as the initial point of contact for incoming telephone calls and service requests received via phone and email.
• Utilise the GTR Asset Pro live reporting system to ensure all assigned tasks are initiated and completed within the contractual SLA.
• Sort and dispatch calls to engineers or subcontractors based on the appropriate skill set, geographical location, and service delivery arrangements.
• Prioritise urgent jobs and coordinate the dispatch of operatives or subcontractors to address immediate demands.
• Possess a proven track record in Facilities Management within an administrative/helpdesk role, with strong knowledge of CAFM systems.
• Attend training sessions and Health and Safety courses as directed by the Contracts Manager.

Helpdesk Coordinator - Position Requirements

• GCSE's or equivalent - Grade C in English and Maths.
• Good planning and organisation skills and the ability to prioritise own workload efficiently.
• Understanding of FM business or the willingness to learn.
• Able to prioritise own workload efficiently.
• Excellent telephone manner.
• Strong communication skills.
• Working knowledge of MS Office including Excel and Outlook.

Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.