Customer Service Coordinator / Order Processor

Customer Service Coordinator - Sales Order Processor
Salary: 35,310 per annum
Location: Welwyn Garden City, Hertfordshire
Contract basis: Permanent
Working hours : 8 am until 5 pm Monday to Friday
Hybrid working - split between home & office 3 days office, 2 days home MAIN PURPOSE OF JOB: To provide a first class service by offering professional support and advice on orders, deliveries, queries and new order enquiries. Offering a clear reporting structure for all outstanding orders. KEY TASKS AND RESPONSIBILITIES:

• Order Processing: Processing orders accurately in line with customer requirements and internal processes
• Work with internal departments to ensure orders are dispatched on time and in full
• Manage customer's expectations in a proactive manner via telephone/email
• Handle customer queries / concerns / complaints effectively, ensuring they are logged in the relevant databases
• Third Party Suppliers: Raise PO's on 3rd party suppliers as and when required

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS AND REQUIREMENTS:

• Previous experience working in a demanding and fast paced Customer Services environment
• Ability to multitask and prioritise workload effectively
• Effective communication skills - verbal & written
• Excellent attention to detail
• Interpersonal skills and ability to translate customer requirements by asking appropriate questions
• Proven track record of dealing with and resolving customer concerns
• Experience of SAP order processing system
  

Please apply in the first instance with a copy of your CV or call Tel (phone number removed) to discuss the position in further details
The Recruitment Co. is an equal opportunities employer
CPDaventry

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.