Customer Service Coordinator

A small residential developer who operate in London are looking for a Customer Service Coordinator to join their team, the role is based at their office in West Malling

If you have experience working within the customer care sector for a new build developer, a property company of a housing contractor you have the experience that I am looking for! Your CV must demonstrates stability.

Day to day duties:

• Speaking with residents regarding their new build property during their warranty period
• Diagnosing defects against the warranty
• Monitoring the Customer Service inbox & replying to emails from home owners
• Being the first point of contact for the customer care team
• Updating the CRM system whenever you have communication with a resident
• Closing off defects once rectified on the CRM system
• Booking in internal operatives to carry out repair works
• Organising sub contractors if repair work is specialised works
• Visiting sites and conducting customer visits

If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office