Customer Service Coordinator

Flair Group are currently working with an industry recognised building maintenance contractor based in Brighton. Our client requires an experienced Customer Service Advisor / Help Desk Co-ordinator to join their established team at their office based in Patcham.

Purpose of the Job:

As a Customer Service Advisor / Help Desk Co-ordinator, you will be responsible for providing a first-class service to clients, this includes managing phone calls and emails as well as maintaining databases and providing administrative assistance.

Key Responsibilities:

• Ensuring clients receive requested products and services in a timely fashion.
• Coordinate with staff members to ensure consistent service.
• Maintain comprehensive records of activity.
• Ensure Customer Service is timely and accurate.
• Contribute to improving customer support by actively responding to queries and handling complaints.
• To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner.
• To uphold and promote the good name of our client at all times.

For more information please call Stacey at Flair Group. Alternatively, apply to the advert and a member of the team will be in contact.