Customer Service Coordinator

I am working with a Housing Developer who have the opportunity to join them as a Customer Service Coordinator based at their head office in Brentwood. As well as stability they offer the chance to progress within the business

The ideal candidate will have at least 1 years experience working within a Customer Service department of either a property developer, a housing association or a council. You will need to have the ability to deliver excellent Customer Service even whilst under pressure & you need to thrive in a fast paced environment

Day to day duties:

• Dealing with questions & queries from customers during their warranty period
• Analysing the problem and diagnosing it as a defect against the warranty
• Responding the emails from customers and monitoring the central Customer Service inbox
• Being the first point of contact for the customer care team
• Ensuring that the CRM system is up to date
• Once the defect has been rectified closing it on the CRM system
• Communication with the Operatives and booking in their works
• Maintaining good relationships with sub contractors for the specialised works
• Delivering excellent Customer Service at all times
• Dealing with invoices

If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office