Customer Service Executive

Customer Service Executive
Bedford
24,000 - 25,000
Hybrid (following probation)
Are you ready to make a real impact in Customer Service? Do you thrive in a dynamic and proactive work environment? We have an exciting opportunity for a Customer Service Executive to join an Operations Team and play a crucial role in achieving and maintaining exceptional service level agreements.

Joining a dynamic and customer-centric company specialising in providing exceptional service to valued customers, based in Bedford with hybrid working options, you will be a vital contributor to their continued growth and success.

As a Customer Service Executive, your primary mission will be to assist the team in achieving and maintaining service level agreements for Customer Service, quality, and activity. Your proactive approach and meticulous attention to detail will be instrumental in providing seamless administration support.

You will process member and intermediary requests on administration platforms, ensuring that new business is handled efficiently, and outstanding requirements are promptly addressed. You will be providing excellent Customer Service, handling queries from members and intermediaries via telephone and email, ensuring they receive prompt and helpful assistance. You will handle daily post, manage mailboxes, bulk print documents, update member details, and manage various administrative tasks to ensure smooth operations. You'll be responsible for processing BACs reports daily, as well as direct debit and direct credit submission files.

Benefits: Free Parking, Life Insurance, Private Health Insurance, Income Protection, Cash Plan, Pension (auto enrolled at 13 weeks at 7.5% employee and 15% company contribution)

Previous administrative experience is desirable along with previous telephone experience.

If you're ready to be a proactive force, providing exceptional Customer Service and administrative support, we want to hear from you! Join the team and be a part of an organisation committed to delivering excellence and making a positive impact.

Apply now or contact Liza for more information: (url removed) or (phone number removed)

Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, Sales & Digital Marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit (url removed)