Customer Services Executive

The Role

• Listen to customers concerns, issues and questions
• Resolve customers’ concerns and answer customers questions to your best ability
• Maintain a positive attitude and calmly respond to customers’ complaints
• Open new customer accounts
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommend possible products to meet the customers’ needs
• Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions

Skills and Qualifications

Some of the key skills for a customer service representative are:

• Personable and attentive
• Strong interpersonal skills
• Strong verbal communicator
• Familiar with the software used to connect with customers and gather their information
• Knowledge of applicable products and markets