Address
Form of work
SalaryMandarin speaking
Position type: Permanent
Location: London Central
Salary package: £22,000- £24,000 DOE (depends on experience)
Overview
Our client has active business exchanges in more than 70 countries and 6 different continents. This makes them an international and global broker. They are a ECN broker who offer trading on Forex and are regulated by the FCA (Financial Conduct Authority). They aim to always provide the highest standards in their services by prioritising professionalism and transparency. In addition, they offer a personalised and multilingual service in order to entirely embrace and connect with clients from all regions. The company is able to create a tailored service experience by employing a range of native speakers for each of the countries they work with.
We are seeking a proactive candidate with excellent communication skills in both English and Mandarin. Cantonese proficiency is desirable but not required. The ideal candidate should have experience living in China and of the international financial market. The candidate should have customer support experience and problem solving skills, in addition to being a flexible team player.
About IDEABOXES
Ideaboxes Limited is an international recruitment and consultancy agency. It specialises in finding UK businesses experienced Chinese bilingual candidates. Ideaboxes aims to provide outstanding support for businesses and offer professional career advice for Chinese speakers based in the UK. By delivering this service, Ideaboxes can act as a bridge between distinguished employers and high-level job seekers. By recruiting the best Chinese candidates for employers, this will assist in the development of an expanding Chinese market and meet the increasing demand for Chinese speakers in the work place, worldwide.
Responsibilities
Responsibilities include, but are not limited to:
Providing the required support to various departments relating to the Chinese business and market
Supporting and liaising with Chinese clients through email and telephone calls.
Working with the sales department on any sales enquiries
Translation of various documents and handling client complaints
Providing information to clients in regard to company offers and promotions
Assisting management with all analysis that is connected to the Chinese business activities
Processing withdrawals for clients
Answering any customer enquiries and providing required information/details.
Supporting team and management in any tasks which may require assistance
Ideal Candidate
Excellent written/verbal English and Mandarin.
A level and bachelor’s degree educated.
9 GCSE’s or equivalent including Mathematics and English
Clear communicator and excellent organisational skills
A proactive and detail oriented approach to work.
Can speak Cantonese (desirable)
Familiar with Microsoft Excel and other Office software
Desirable knowledge of financial markets
Experience of living in mainland China
Previous customer support experience
A confident team player with an outgoing and flexible attitude
Happy to travel for work
Employee Benefits
Discretionary bonus
Staff healthcare and life assurance cover.
Salary benefit schemes including childcare vouchers, cycle to work and others.
Monday to Friday 9 hour work days with one hour lunch (shifts will differ between 7am to 7pm).
Please Note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Due to the high volume of applicants it is only possible to contact successful candidates within 14 days.
