We are actively seeking a dynamic and customer-oriented individual to join this established company based in Redditch.
This exciting opportunity is for a Customer Support Executive, and is a newly developed role on site, responsible for promoting and selling products.
You will be supporting the sales team in delivering excellent customer support to all customers.
This role involves processing customer orders, responding to inquiries effectively, supporting the sales team, and proactively exceeding customer expectations.

Key responsibilities for the Customer Service Executive

• Answer inbound calls and emails, dealing with general customer enquiries and day-to-day orders


• Load sales orders and customer forecasts/schedules onto the CRM system


• Manage inbound orders from overnight and long lead time suppliers


• Manage outbound shipping dates to customers and coordinate with the warehouse team


• Ensure customers are set up correctly and maintain up-to-date information on the system


• Ensure outstanding support for customers, meeting all expectations and requirements


• Support the sales team and manage workload throughout the department


• Follow up on all quotations and input feedback into the CRM system


• Manage and maintain customer future order books, identifying potential issues


• Liaise with the warehouse team to coordinate shipments


• Respond to customer returns


• Support the team in managing vendor managed inventory customers


• Manage call off orders to ensure contract timeline and dispatch, liaising with the sales team


• Produce standard, regular, reports which support the sales team


• Ensure the smooth flow and use of customer-facing electronic ordering systems

Experience, attributes, and skills required for the Customer Service Executive

• Previous Customer Service experience within a Customer Service, sales environment


• Strong administrative skills with accuracy to ensure customer data and information is managed


• Strong organisational and planning skills


• Excellent English language skills, both written and spoken


• Intermediate MS Office skills

What's in it for you?

• A starting salary of up to £27,000


• Hours 37.75 (8:30 - 17:00 Monday - Thursday 16:30 finish Fridays)


• 31 days holiday including bank holidays which rises with service


• Company annual bonus


• Holiday buying scheme


• Health shield cash plan scheme for you and dependents


• Discount platform


• Life insurance and pension


• Long service incentives


• Varied and challenging journey with a continuously growing company


• Office based, this role does not offer hybrid working


• Free car parking and more!

Application Process:

Please forward your CV and covering letter to Julie asap, or call to discuss further