Customer Service Executive

The Role: Customer Service Executive

Location:  Coventry

Salary: £30,000 per annum

Status: Permanent

Hours: Monday to Friday 0800-1700

Your Mission: The Customer Service Executive will be responsible for handling customer enquiries and queries in a highly proficient/professional manner, enhancing customer knowledge and experience. Maximising revenue through follow-up of sales enquiries, recognising enquiry potential and maximising output through inbound and outbound telephone calls.

The Client: Established in 1976, our prestigious client is a family-owned business which manufactures outdoor living space. A company with a great culture and values which recognises and rewards their employees. An outstanding place to work with aa supportive leadership team in superb new open-plan offices in Coventry.

The Position:

• Taking inbound calls, maximising, and recognising the potential of each call whilst servicing the customer's needs.
• Achieve set sales and service KPIs.
• Follow up on sample requests and other sales opportunities by telephone.
• Setting appointments, referring to installers, progressing project and commercial opportunities where appropriate.    
• First-line processing and resolution of customer complaints/disputes, where these occur.
• Send out quotations promptly.    
• To respond to customer's emails promptly.  

Ideal Candidate Profile:

You must be able to demonstrate a high level of telephone skills and have a passion for servicing customer’s needs and contributing to sales targets.

You will be required to take incoming calls, maximise potential, driving the call towards achieving set KPIs and business goals.

The successful candidate will also demonstrate excellent sales skills when following up on client quotations and making outbound calls to follow up on sales opportunities for the business. The candidate may also be responsible for reviewing post-purchase queries and any first-line resolute of customer disputes/complaints.

• Previous experience within a sales office setting
• Excellent telephone skills
• Excellent listening skills
• Highly articulate with a high standard of literacy       
• A passion for offering a first-class service.    
• Ability to work accurately at a fast pace.     
• Warm and friendly attitude
• Resilience when dealing with difficult discussions.
• Previous experience in complaint handling and/or dispute resolution
• To be able to work within a team, in a busy environment.
• Highly Organised
• Ability to communicate to various levels both internally and externally.