Address
Form of work
Salary
Are you a Customer Service focused professional with a passion for delivering an excellent customer experience? Do you enjoy a fast paced, busy but varied role? Looking for a company that values you? If so, this role could be for you.
An exciting opportunity has arisen to be part of my client's Customer Service team. This role is key to ensuring the effective operation of the business 'behind the scenes' and looks after a wide variety of their customer's needs.
Benefits:
- Salary up to £26,000 depending on experience.
- 25% basic salary OTE Quarterly bonus (after probation)
- Hybrid working
- 30 days holiday per year
- Company pension
- Free onsite parking
- Relaxed dress code
- Cycle to work scheme.
- 37.5 hours per week Mon- Fri 9:00am - 5:00pm 30 min paid lunch
Duties and Responsibilities:
- Answering customer enquiries over the phone, by email and face to face
- Processing orders, upselling, credit checks and payments
- Sending out invoices and other paperwork
- Outbound sales calls to customers and prospective customers
- Updating customer records using CRM system
- Organising deliveries
- Providing after-sales support
- Typing up documents like letters and reports
- Imputing and following up claims that are raised by the UK office to head office or from customers to the UK office.
- Proactively contact existing customers to promote the company portfolio of products.
- Support with Credit Control by contacting customers to advise them that they are in breach of their agreed terms.
Skills and experience required:
- Sales and/or administration experience is essential.
- Previous technical sales and/or administration is beneficial.
- Outstanding Customer Service skills
- Excellent IT skills including Excel and Outlook
- Close attention to detail
- Excellent verbal and written communication skills
- Support Purchasing department by taking an active role in purchasing goods relating to the business including product from head office, fleet and other relevant services
If this sounds like you, please apply today!
Anticipated start date w/c 6th May but happy to wait for the right individual.
KS Birmingham
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
