AddressWe know that our people are our biggest investment and to every single one of our customers, our Customer Service Executives are so much more than a friendly voice on the phone.
What you will do
As a Customer Advisor you will work within our contact centre and work with our customers to help them with their banking needs or finance needs, carrying out day to day transactions and providing excellent customer outcomes at all times.
You'll make a positive impact on every customer call, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.
What you will bring
Experience within a Financial Services organisation would be advantageous but is not essential as full training will be given. If you are a self-motivated individual who has a proven track record in Customer Service, good attention to detail and a good team player then you could be part of a specialist team who are approachable, driven and hold the customer at the heart of everything they do.
If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.
The detail
Our opening hours are Monday to Friday 8.30.am - 7.00pm, and Saturday 9.00am - 1.00pm (every other Saturday), we are a hybrid working business and, once fully trained you will be able to work remotely for part of the week.
How you will be rewarded
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to healthcare checks
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
Everyone is different. Everyone is valued
We’re building one of the best banks in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.
