Outbound Executive

Role Summary:

• Permanent Role
• Birmingham Based; hybrid working
• Up to £26,000 (OTE) / £23,000 (basic) per annum

Who are We?

We specialise in providing financial services to some of the nation’s most trusted professions: GPs, hospital doctors, dentists and teachers, and have been doing this since 1841. Our customers are extraordinary - the people who shape the world we live in for the better. We chose to shape our world around the exceptional.

We currently employ around 1400 people, and our success comes from a history of evolving to embrace new challenges. Transformation is key to how we work, so no matter what your job title might be, if you are someone who can help us shape the future, you’ll fit right in and have a voice here.

We are proud supporters of the ABI Making Flexible Work campaign which means we are open to discuss flexible working, job shares and part time options. We also support hybrid ways of working, where you can split your week working from home and the office.

Your Role:

Working at the heart of our General Insurance Department, you will be responsible for making outbound calls for clients requiring Home, Motor and Gap insurance appointments.

This isn’t your typical outbound role, there’s no cold calling involved as the clients you will be calling have already done business with us. Once you’ve contacted them, you’ll be required to pass them over to our Insurance Consultants who will carry out the appointment.

If you are looking for a career, then you are in the right place! Our Outbound Executives have amazing training and have fantastic natural progression opportunities into other great roles within our General Insurance department!

What you’ll be doing:

• Calling existing customers and warm leads to book quotation appointments for our Insurance Consultants
• Ensure that all information is updated on the relevant systems to support the sales process
• Identifying and creating an opportunity for cross sells
• Identify opportunities for improvements in productivity, customer service, sales and reduction in cost where possible

We know the best teams are made up of inclusive groups of diverse people where everyone’s contribution counts, and we believe everyone has the right to proudly be themselves. We’re building a culture where difference is actively encouraged and simply recruit the best people for the job irrespective of lifestyle, life history and life choices.

We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.

We’re looking for:

• Outbound telephone/calling experience (ideally within Insurance, but this is not essential)
• Experience of working within a sales/targeted role
• You’ll thrive in a KPI/target driven environment
• It’s all about communication and the customer journey, so you will join us armed with an outstanding telephone manner

The financials on offer:

• Annual salary of up to £23,000 per annum (dependent on experience), reviewed annually
• Annual Performance based Bonus –
• A great pension scheme – company matched plus 2% (up to 10%).

When you’re working in the office, we’re based on Colmore Circus Queensway in Birmingham

• Close to rail links: 0.1 mile from Snowhill and 0.5 mile from New Street
• Free onsite car parking available (bookable in advance to secure your spot)

Reward and Recognition (The core benefits you’d probably expect)

• 
  28 days holiday plus bank holidays, when you’ve been at Wesleyan for 5 years, this increases to 30 days.
• Buy extra holiday days or sell holiday you don’t need.
• Life assurance – worth four times your base pay
• Flexible benefits – includes our travel loan/car parking scheme, cycle to work programme plus others
• Discounts – across major brands in retail, health, wellbeing and leisure.
• Employee assistance programme – we help you, take care of you

Flexible & Inclusive (The extras you might be surprised by):

• Culture day- an additional day off to utilise in any way you personally choose
• Volunteering days – 2 paid days per year
• Enhanced Maternity Pay: 16 weeks at 100% average earnings, then 13 weeks at 50% average earnings
• Enhanced Paternity Pay: 100% of average earnings for up to 8 weeks
• Menopause Support Plans
• Access to Mental Health First Aiders
• Salary sacrifice scheme for ultra-low emission cars (electric and plug in hybrids)

Why Wesleyan?

• We are committed to the personal and professional growth of our people; the proportion of our vacancies that are filled internally continues to grow each year: 2021 – 27%, 2022- 28% and 2023 - 33%. Which represents around 365 career development opportunities from circa 1260 vacancies across those 3 years.
• The Wesleyan Foundation- we’ve donated over £5 million to worthy causes across the UK.
• We are committed to continuing to understand and improve the impact we have on society and our environment. Sustainability at Wesleyan
• Supporters of the Women in Finance Charter and a founding member of the Women in Business network
• Stonewall Bronze Award
• From our most recent Employee Survey, 75% of our people see their colleagues as friends
• Here’s what our people say about us: EVP (INT) - Why do you like working at Wesleyan?

We are unable to provide VISA sponsorship, and therefore cannot employ anyone who does not have the legal right to live and work in the UK – within our recruitment process you will be asked to provide evidence of your Right to Work.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right to close adverts early if we receive a high volume of applications; we would therefore recommend an early application if you’d like to be considered for our opportunities.