Customer Service Executive

RAS Trading UK, is a premier online e-commerce company established in July 2013. Renowned for our exceptional range of RFID blocking wallets, bags, credit card holders, and extensive pet supplies, we pride ourselves on innovation, quality, and customer satisfaction. We are seeking a dedicated and experienced Customer Service Executive to lead our Customer Services. This role involves interacting with customers to provide information in response to inquiries about products and services, as well as handling and resolving customer complaints.
Main duties include:
• Respond to customer inquiries via email, phone, live chat, and social media platforms, providing accurate and timely information on products and services.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
• Process orders, forms, applications, and requests from customers.
• Keep records of customer interactions, transactions, comments, and complaints.
• Manage customer accounts, updating details and providing customers with information about new products and promotions.
• Ensure customer satisfaction and provide professional customer support.
Skills and Education:
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.