Customer Service Financial Services

Customer Support Associate - Financial Services

Start: ASAP

Salary range - £20,000 - £24,000 per annum (DOE)

Are you looking for the next chapter in your career? Our client is looking to boost their Customer Support team with new talent to ensure the customer receives top-class level of service.

Right now, there's a great opportunity if you're passionate about providing a great service to make memorable customer experiences; and taking the time to make sure our customers have the right solution to suit their needs. We're looking for self-motivated enthusiastic individuals, who are ready to make a real difference to a successful team.

Here's what you'll be doing…

• Validating documents and closing deceased customers account while supporting the family members at every step of the process
• Providing specialist bereavement support
• Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
• Working as part of a large and diverse team where everyone works together to achieve an excellent customer experience.
• As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow.
• Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us.

*Please note all candidates must pass a criminal and credit check.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age