Customer Service Agent

Are you looking for job satisfaction from your next role? Do you get a buzz from working in a customer focused environment? Do you have good communication skills? If you have answered yes, keep reading!

We’re on the lookout for Customer Service Agents to join our multi-award-winning law firm, Mortimer Clarke Solicitors. The role is based in our Worthing office, BN11 1QP.

We recognise that it’s our colleagues’ efforts, hard work and dedication that sets us apart from the rest, so we offer:

• Salary from £25,903 per annum with the opportunity to advance.
• A performance related quarterly bonus, which is paid monthly - you could earn around an additional £300 a month!
• Hybrid working – Once competent, you can expect to transition into Hybrid Working around 6-9 months into your role to allow for a better work/life balance!
• 31 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
• Access to free financial advice & services
• Gym membership discount
• Enhanced maternity/paternity and adoption leave pay.
• Access to our bespoke qualification programmes
• Discount and cash back on hundreds of high-street shops.
• Insurance - healthcare cash back plan, travel insurance, life assurance.
• Adhoc incentives – be recognised for your contribution!
• Site specific events calendar
• A paid volunteering days each year – these are great fun with your team.

What you’ll be doing:

• Handling inbound and dialler based outbound calls.
• Providing exceptional Customer Service
• Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
• Tailoring affordable repayment plans, helping our customers on the road to financial recovery.

Training and Shifts:

You’ll spend the first five weeks in office for training Monday-Friday. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):

• Week 1 – Monday to Friday 8am - 4.15pm
• Week 2 – Monday to Friday: 12pm - 8pm
• 1 in 3 Saturdays: 9am - 1pm

Next steps:

If this sounds like you and you have got what it takes, apply now, come join our rapidly expanding company!

About Us:

Mortimer Clarke Solicitors (MCS) is a specialist litigation law firm. We have been in business since 2007 and now employ over 130 people at our office in Worthing, West Sussex. We are part of the Cabot Credit Management Group, which is a European market leader in credit management services.

We play an active role in the community, including providing our support for Chestnut Tree House, a wonderful local charity. In 2023, some of our colleagues abseiled down Arundel Castle’s 180ft tower in aid of the charity.

CCAWOR