Customer Service & logistics Manager

Customer Service & Logistics Manager

Location: Stonehouse

Pay Range/details: up to £40,000 doe

Contract Type: Permanent

Our client based in Stonehouse, have an exciting opportunity for a Customer Service & Logistics Manager to join their small friendly team on a permanent basis.

Key Responsibilities Customer Service & Logistics Manager

• House Accounts management
• Managing Customer Service team and office support for remote sales team
• Update and produce KPI information on a regular basis
• Provide service levels for each customer as required
• Build rapport with customers to ensure great Customer Service, managing staff & customer expectations
• Set goals to motivate team members
• Be an escalation point for disputes or issues
• People management, training and coaching of team members
• Manage precise & timely orders process and portfolio order management, assuring data quality, consistency and reliability
• Acknowledge all Orders and manage customer expectations
• Agree and commit to Required By Dates by agreeing with Production
• Ensure relevant pricing is correct, escalating queries to the finance team
• Manage precise & timely orders process and portfolio order management, assuring data quality, consistency and reliability

Qualifications & Requirements Customer Service & Logistics Manager

• A proven record of delivering a high level of Customer Service
• Strong leadership skills
• Ability to drive a culture of continuous improvement
• Outgoing and positive with a can-do attitude
• Excellent communicator with the ability to easily build relationships
• Attention to detail, accuracy and speed
• Well organised and able to meet deadlines and see the bigger picture
• Strong team working ethic, with a willingness to provide cover within the team when required, showing flexibility and consistency
• Knowledge of export processes
• Knowledge of legal and contractual documentation in the distribution of products via third party haulage/transporters to UK/EU and Rest of World destinations.
• Experience of implementing improvements in processes and procedures
• Experience of working in a sales background with a customer first attitude

For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Candidates who are currently a Customer service Manager, Export Manager or Logistics Manager may be suitable for this position

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.