Are you a
Customer Service Manager who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a
Customer Service Manager with experience of managing a call centreIf you're looking for a company with great benefits and culture - then please apply!
What's in it for you?- 10% Bonus
- 25 Days Holiday + 8 Bank holidays
- Free on-site parking
- Private Medical Insurance
- Private Dental Insurance
- Retail Discounts
- Plus more!
Responsibilities- Responsible for the daily functions of the Customer Service team, improving Customer Service procedures, policies and standards for the department and organisation
- Managing, leading and motivating a team of Customer Service staff, training staff to deliver a high standard of Customer Services
- Conducting root cause analysis and provide on-going recommendations and solutions to improve professionalism and Customer Service procedures and policies
- Co-ordinate and manage B2C Customer Service projects and initiatives
- Responsible for maintaining appropriate staffing levels to ensure daily and weekly targets are achieved as per the B2C team KPI's
Experience Required- 5+ Years' line management experience within B2C Customer Service environment, preferably a call/contact centre experience
- Excellent knowledge of Customer Service principles and practices
- Knowledge of SAP & CRM systems
- Microsoft Office including Word, Excel (advanced level), Outlook, PowerPoint and Project knowledge
- Ability to work within a fast paced environment
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