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SalaryWe are recruiting for a Customer Service Manager for one of our clients who are based in Yorkshire. Our client is one of the UK's leading suppliers of workwear apparel. They have been recognised for innovation and excellence within service. They have built strong relationships across the UK, based on trust and reliability.
We are looking for an experienced Customer Service Manager who comes from a B2B background and who has managed the full end to end process from securing orders, seeing the process through production, and ensuing the timely and successfully deliver 100% flawless service. You will understand how to manage logistical challenges with ease, maximise sales and have a commercial understanding of the overall business.
You will be managing a small team and will be responsible for personal development plans, one to ones, and ensuring all KPIS are delivered. You must have previous experience managing people, to be considered for this role.
If you come from a B2B background and have worked with wholesale, apparel or a product-based role and have managed a sales team this could be a fantastic opportunity for you.
Duties & Responsibilities:
- Attend weekly management meeting to report and liaise with the whole management team.
- Attend weekly Customer Service meeting to review and manage CST performance and trends.
- To contribute to sales growth by building on the back of existing orders and proactively working with customers.
- A highly experienced leader who can motivate and lead a Customer Service team, focusing on new ideas and methods of working to increase overall productivity.
- Implementing a more proactive approach to customers with more outreach to existing customers as a natural part of the order confirmation process
- Provide clear direction and vision for the team, defining roles and responsibilities.
- Ensure prompt handling of all customer inquiries.
- Monitor and report response times weekly.
- Collaborate with sales and purchasing teams.
- Proactively engage with existing customers to increase sales opportunities.
Required Skills & Knowledge:
- 5+ years within a previous management role.
- Experienced leader with a proven ability to motivate and lead a Customer Service team.
- B2B background, knowledge and experience managing client relationships.
- Customer service experience; product or service based.
- Strategic thinker capable of implementing change and driving productivity improvements.
- Proactive approach to customer engagement and sales growth.
- Strong communication and reporting skills.
