Address
Form of work
SalaryA well-established Building service/Facilities company are currently looking for an experienced Help-Desk Manager to join them on a full-time basis based in International Operations Centre based in Livingston.
Responsibilities to include but not limited to:
- Managing the client CAFM system.
- Manging our Omnichannel communication and ticketing systems.
- Manage client sub-contractor including: meet with Account Manager, confirm contractors & assets, contact contractors to request quotes, add quotes to system, paperwork and comms.
- Line management of the Help-desk Team, including objective setting, performance management and development.
- Work alongside the Operations Manager in developing the ongoing strategy to ensure best fit alongside the company's growth.
- Monitoring the client Facilities Help-desk email inboxes.
- Inputting and tracking jobs on the CAFM system as required.
- Take a cradle to grave approach in the ownership of Help-desk services, including; actively monitoring open jobs and chasing engineers for updates where required.
- Raising purchasing orders as required.
- Supporting the Team in reviewing documentation and supporting with any issue raising.
- Dealing with escalations with sub-contractors’ paperwork/certificate non-submission.
- Support review of sub-contractor RAMS.
- Cover team absence and annual leave where required.
Key Requirements:
- Previous administrative experience required.
- Previous FM Helpdesk/Operations experience is required.
- Previous experience overseeing contractors required.
- Demonstrate strong administration skills.
- Strong IT skills including Microsoft Office.
- Excellent telephone and email manner, with solid communication and interpersonal skills.
