Customer Service Manager

Location: St. Albans

Salary: £35,000 - £40,000

Permanent: ASAP start

Job Code: MJ1835

Customer Service Manager

The role is a customer focused leadership role driving the customer success team to ensure the highest level of customer experience is delivered. Look to drive and support the customer success team with their day-to-day roles striving to achieve departmental KPI's and playing a crucial role in the success of the business.

My client is an independently owned group of established businesses who design, install, maintain, and monitor electronic life safety and security systems. They are committed to achieving operational excellence, through empowering and developing, exceptional talent, to maintain a friendly and supportive environment.

Responsibilities:

• Source, interpret and analyse departmental data from the CRM system to ensure effective performance of the customer success team.
• Leading Customer Success Team to coordinate the engineering team to ensure timely and efficient scheduling of required works.
• Provide administrative support to the team when required, including responding to emails and answer telephone calls to ensure the Teams KPI's are met.
• Be the main contact within the Customer Success Team for both internal departments and external stakeholders.
• Facilitate effective communication and collaboration amongst team members to get work done effectively and efficiently.
• Be proactive, present and vocal within the office to help drive and support the customer success team in a highly reactive environment.

The successful candidate will have:

• Previous experience in a leadership position
• Excellent customer facing communication and interpersonal skills
• The ability to lead by example creating a positive and supportive environment
• Strong IT Skills including all Microsoft Applications and experience using a CRM System
• Willingness to learn about processes and products to fulfil the role at the best of your ability
• High levels of self-motivation and organisation

Benefits:

• 9 day working fortnight
• Wellness & Employee Assistance Programme
• 25 days Holiday (Plus Bank Holidays)
• YuLife Benefits
• Awards and company events
• Death in service insurance

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.