Customer Service Manager

Customer Service Manager 

Up to £28,000 per annum (with bonus)

Full time

Do you genuinely thrive on building connections and finding ways to help people? Are you great at your job but feel like just a number?

You’re a genuine soul with the ability to find solutions for your customers and can recognise opportunity in scenarios that others may not… Proactive by nature.

If you’re looking for an opportunity with a supportive and established team, within a business that really cares for it’s people, then this role could be for you.

What will you do?

Provide a consistently high level of Customer Service to a large variety of customers to ensure customer retention and growth.

You will be solely responsible for, and manage your own group of customer accounts once confident and fully trained.

Utilise quiet time and sales calls as opportunities to develop and retain business.

Work with an extensive product base and develop strong product knowledge.

Provide quotes and deal with customer requirements, processing orders, ensuring details are entered accurately.

Check stock availability and potential lead times.

Liaise with warehouse and dispatch to ensure orders are delivered on time.

Work as part of a team, providing support to other departments when required

About you

So, you’ve read up to now, which means that you can do the job and you like the company but what kind of person do you think they need?

Previous experience of managing accounts or working in sales is preferable, but we are open to similar backgrounds if you have the right attitude.

You will have a confident telephone manner and be highly customer focused, with good attention detail.

Being a team player is a must!

You will be well organised with the ability to multitask and work under pressure at times.

You will have a good working knowledge of Microsoft Office.

Who are Peter Cook International?

Peter Cook International was formed in 1977 and is a leading distributor of furniture components and sundries.

Their head office is based over in Leeds, but they have a busy and bustling distribution Centre in Long Eaton.

They recruit based on your attitude, intention and desire to grow and not just previous experience! If you’re passionate about providing service with a smile and want to see what to work in an environment where you will have genuine respect and care in the workplace, this is the company for you.

What’s next?

To apply please submit your CV using the button below.

If you choose to apply now, we guarantee a response.