Service Manager

Service Manager

Starting salary £45,000 pa + Benefits

Leeds, LS10

39 hours per week, working pattern to be agreed

We are an Employee-Owned Company, with all that it means. Basic terms are as follows:-

Benefits

• 7% non-contributory pension
• 25 days holiday
• Employee Ownership Bonus (averaging £3,600 pa, tax free, for the last decade)
• Company share save scheme

Overview

We are the market leader in hi-speed industrial doors, have a rare and exciting opportunity to join their high performing, employee-owned team.

Our flagship service division has experienced significant year on year growth and we’re looking for a Senior Manager, with board potential, to join the existing team.

Our Service Engineers need to be on site as and when required, be fully competent and in possession of all the likely components required to keep our customer’s High-Speed Doors in a perfect operational order. Our aim is to fix a problem in just one visit.

We have an excellent team in place and the resource to fund future development, we need that special person to head up the department with the emotional intelligence to integrate into a successful team and, building on what has already been accomplished, lead the department to new heights. To be clear, the department is not broken or underperforming, we’re facilitating future growth.

Ultimately, the Service department will have board representation and we’re looking for an exceptional person with the skills, drive and dedication to get there.

If you think you have what it takes to be a part of the family, get in touch. We provide the necessary training, but attitude is something you bring with you.

Role responsibilities but not limited to: -

• Leading an office-based team that (currently) co-ordinate 10 field teams of two engineers each.
• Managing multiple teams over two locations, arranging the most efficient workflow to ensure maximum productivity whilst minimising response times.
• Developing and Implementing a Service Strategy that will take the department forward.
• Develop techniques that ensure the Service Department operates effectively and that its activities are aligned to Departmental and Company objectives.
• Accurate and timely processing of customer quotations, orders and order confirmations.
• To manage all customer enquiries to a satisfactorily resolution within agreed timescales.
• To monitor Service Department staffing levels such that competently trained and motivated Engineers are always available to deliver an efficient service to all our customers.
• To actively promote and manage the process of continuous improvement in Customer Service Standards within the Department.
• Create and sustain a positive team environment, displaying high levels of motivation and excellent team spirit.
• To take ownership of our customer’s experience in dealing with the Service Department.
• Develop Service Strategies for individual customers and present them, potentially at board level.
• Promote effective communication lines throughout the Department.

What are our people like? Our employee owners are an exceptional bunch of people, our ability to overcome obstacles and operate systems that deliver exceptional customer service is based on the calibre of the people in the team. Our new Service Manager will be of the same ilk. To be blunt, we expect all our people to do whatever it takes to support our customers and keep the company's promises.

If you are looking for a new and challenging role, then send your application in writing along with your current CV.

No agencies please.

INDLS