Customer Service Manager

Pay Rate: £38,000
Contract Type: Permanent (Full-Time)
Shift patterns: Monday-Friday, 08:00-16:00
Location: Solihull, ,B92 9EP

Basic Criminal Record check required.

DHL, an award-winning leading supply chain business is seeking a Customer Service Manager to play a vital role coordinating our daily warehouse and distribution requirements.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• The Customer Service Manager is a pivotal position within the business and has significant communication and involvement with our customer and their suppliers to ensure customer satisfaction and KPI delivery. Reporting to the Senior Operations Manager you will be responsible for coordinating activities related to customer and supplier commodity requirements and operational management including delivery and collection performance.
• You will be instrumental in understanding the needs of the customer whilst building and maintaining the relationship with multiple suppliers across the UK.
• Working within transport, linefeed is manufacturing & DHL – also run vehicles from their WH to their plant, the colleague will be working with jaguar transport to confirm vehicles collected on time, suppliers are receiving the correct amount of empty stillages, working with JLR's vendors.
• Supporting a team of circa x6 operatives

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Full driving license required due to travel to alternate site.
• Strong customer relationship management.
• PC Literate.
• Transport experience highly advantageous.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCWellBeing