Company

Recruitment Fox LtdSee more

addressAddressCardiff, Wales
type Form of workPermanent
salary Salary£30,000 - £35,000/annum List of benefits below
CategoryBanking

Job description

Job Title:Customer Service & Supplier Manager

Location: Cardiff

Salary: Circa £35K plus 25 days holiday, birthday off, DIS, Healthcash plan, discounts and perks!

Out client, a leading player in waste management services, is seeking an experienced Customer Service and Supplier Manager to oversee the efficient operation of their Customer Service Administration and Supplier Departments.  As a dedicated professional, you will play a pivotal role in managing, motivating, and developing staff in compliance with company protocols, legislation, and established processes, with a focus on delivering high standards of service and efficiency.

Responsibilities

Sales Support:-

  • Implement plans to execute the Company vision and a 3-year sales strategy.
  • Oversee the management of the Cost of Sale from external sales staff and provide support to the supply chain for challenging waste streams.
  • Develop relationships with existing customers under Customer Service Administration (CSA) control.
  • Research specific project waste streams, exploring recycling and disposal options globally.
  • Network with existing and potential supply chain partners to create cross-selling opportunities.
  • Actively support sales activities for optimal commercial impact.
  • Review and authorise customer invoice activity, liaising with Customer Account Managers (CAM’s), Supply Chain, CSA/Transport to enhance service delivery.

Operational/Commercial

  • Manage and develop the Customer Service Administration team.
  • Coach in the development of services for smaller customers under CSA control.
  • Verify customer and supplier invoices, taking investigative actions to resolution.
  • Ensure adherence to Customer Service KPI’s
  • Communicate intelligence from CSA’s and supply chain to the management team, support by market trends.
  • Deliver project reports and feasibility studies for potential business development opportunities.
  • Analyse trend analysis for supply chain activity and identify cost reduction opportunities.
  • Oversee commodity trading for materials processed through the transfer station.
  • Ensure compliance with legislation through site audits and visits with new and existing supply chain partnerships.

The ideal candidate

  • Previous people management experience is essential.
  • Experience within the waste industry is advantageous.
  • Analytical with a demonstrated ability to follow through to conclusion.
  • Comfortable working to tight deadlines and producing key projects in a timely manner.
  • Commercially minded with successful negotiation skills.
  • Resilient leader capable of engaging and motivating a team.
  • Excellent interpersonal and relationship-building skills.
  • Thrives in a fast-paced environment, able to priotise and manage multiple tasks.
  • Excellent written and spoken communication skills with demonstrable Customer Services experience.
  • Strong time management and team workload management abilities.
  • Strong administration experience complying with ISO 9001/14001 standards.

Skills

  • IT skills, - MS office, and database knowledge
  • Strong negotiation skills
  • Leadership skills

If you are a proactive, self-motivated individual with a passion for delivering excellent Customer Service and a strong background in managing individuals, processes, and sales, we encourage you to apply for this exciting opportunity. Join our client's team and play a pivotal role in the success of their waste management operations.

Recruitment Fox is an equal opportunity recruitment agency and welcomes candidates from all backgrounds to apply.

Refer code: 2762130. Recruitment Fox Ltd - The previous day - 2024-02-10 17:17

Recruitment Fox Ltd

Cardiff, Wales
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