Customer Service Officer

Sanctuary Personnel is looking for a competent Customer Service Officer to join our team in Surrey.

As an Customer Service officer, you will play a key role un taking the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.

The rate of pay for this role is £16.70 P/H

Responsibilities

- Recommend improvements and support implementation to systems, processes and procedures, ensuring best practice is shared across the team.

- Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. May authorise transactions where appropriate.

- Provide comprehensive support to a group of senior staff, ensuring confidentiality, effectively organising internal and external activities/events to support the delivery of efficient services.

- Maintain a network of contacts, drawing on support and advice from others to resolve problems.

- May guide and/or supervise junior staff in their duties to facilitate their development and ensure service quality standards are maintained.

- Perform other administrative tasks and projects as assigned by management.

Requirements:

- Relevant HR, Management, business administration or financial qualification to NVQ Level 3/4, or able to evidence knowledge and understanding of relevant disciplines. Willingness to study for a relevant professional qualification if appropriate.

- Excellent communication and interpersonal skills.

- Strong organizational and time-management skills.

- Proficient in Microsoft Office applications.

- Ability to work independently and as part of a team.

- High level of attention to detail.

- Knowledge of basic bookkeeping principles is an advantage.

If you are a highly organized individual with excellent communication skills and a passion for administrative work, we encourage you to apply for this exciting opportunity.