Customer Service Officer - Libraries

One of our local authority clients are currently recruiting for Customer Service Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance.

Main Purpose of Post/Job Summary

In this role, the post holder will work as part of a team providing the efficient day-to-day operation within libraries and encouraging customers to self-serve.

Duties and Responsibilities

• To deliver a high standard of Customer Service across all channels. Recognise when customers are vulnerable or require extra assistance and ensure their needs are met, in a professional manner, maintaining high levels of first point of contact resolution and customer satisfaction and to resolve their queries at the first time of asking in a timely manner.
• To represent the Council as the first point of contact, ensuring the service is customer focused, promote the Council’s core values and Customer Service Standards. To promote a love of books and reading, working proactively on reader development, including participation in nationwide reading initiatives.
• To provide full and accurate information to customers in a friendly and welcoming environment, and deal with the majority of enquiries without referring on.
• To promote a positive image as a service provider to the local community, working to ensure all customers receive an efficient, effective and high-quality service.
• To provide first line access to customers for all library, council and voluntary services.
• To assist Libraries with development and delivery of digital services to customers and provide support in implementation of digital and assisted digital projects.

The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.