Customer Service Officer

Job Title - Customer Service Officer

Location - Enfield N9

Contract - Temp

Hours - 35

Role summary -

The company is looking for a highly motivated and customer-focused individual to fill the role of Customer Service Officer. As a Customer Service Officer, you will be responsible for providing efficient day-to-day operation within libraries and encouraging customers to self-serve. You will deliver a high standard of Customer Service across all channels and ensure that customers are provided with the necessary assistance they require. You will represent the company as the first point of contact and ensure that the service is customer-focused, promoting the company's core values and Customer Service standards.

Key Responsibilities:

• Provide a high standard of Customer Service across all channels.
• Recognise when customers are vulnerable or require extra assistance and ensure their needs are met in a professional manner.
• Maintain high levels of first point of contact resolution and customer satisfaction and resolve their queries at the first time of asking in a timely manner.
• Represent the company as the first point of contact, ensuring the service is customer-focused and promote the company's core values and Customer Service standards.
• Promote a love of books and reading, working proactively on reader development, including participation in nationwide reading initiatives.
• Provide full and accurate information to customers in a friendly and welcoming environment and deal with most enquiries without referring on.
• Promote a positive image as a service provider to the local community, working to ensure all customers receive an efficient, effective, and high-quality service.
• Assist Libraries with development and delivery of digital services to customers and provide support in implementation of digital and assisted digital projects.

Requirements:

• Proven experience in providing excellent Customer Service.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good IT skills.
• Ability to work under pressure and to tight deadlines.
• A passion for books and reading.
• Experience in working with digital services and assisted digital projects is desirable.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on or send an E-Mail to