Customer Service Officer

Job Title: Customer Service Officer

Location: Rotherham

Salary: Up to £23,000

Hours: 37.5-hour week working between the hours of 9 am and 6 pm (shifts of 9 am to 5.30 pm and 9.30 to 6 pm Monday to Friday 9 am - 6.30 pm

Benefits:

• 25-day annual leave entitlement, plus bank holidays.
• A Continuous Learning Program to keep you in the loop with relevant progression within the business and changes to economic mechanics, policies, and procedures.
• Free onsite parking.
• Employee assistance programme, and financial well-being support
• Great discounts with leading high street names.
• If you are a member of a professional body, then do let us know because we may consider covering the cost of your annual subscription/membership.
• Workplace Pension is provided by Scottish Widows

About our Client:

Our client is a specialist lender that offers a supportive and engaging work environment with a focus on employee growth and development. With extensive learning opportunities, team-building activities like lunches and outings, and a collaborative atmosphere, employees likely feel valued and motivated to contribute. Additionally, the potential for advancement into more senior roles within the new business is an exciting prospect for those seeking career progression.

About the Role:

Working for a rapidly expanding lender, as a Customer Service Officer, you will provide support to potential and existing customers.

Working in conjunction with other departments you will provide an outstanding service during the complete journey from application to live agreements.

This is a rare chance to join a fast-growing, innovative organisation with a real passion and purpose

Responsibilities:

• Ensuring customer queries are answered to their satisfaction.
• Inbound and outbound calls
• Using computerised systems to access and update the details of our customers.
• 1st point of contact for customer complaints.
• Escalating problems to a senior member of the team
• Providing information to new and existing customers and introducers
• Processing payments, when necessary
• Performing administrative tasks as assigned by the Line Manager
• Apply all aspects of the desired consumer outcomes of Treating the Customers Fairly (TCF) and Consumer Duty

Experience required:

• Outstanding communication & listening skills.
• Educated to GCSE level in both Maths and English.
• Experience in a Customer-facing role.
• The ability to work to targets and deadlines.
• Attention to detail.
• Excellent active listening skills.
• Patience & Resilience.

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.

• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Customer Service Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC