Customer Service Officer

We are looking for a Customer Service Officerto join our team in Customer Services. You will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.The role is countywide and based in Stowmarket. You will join us on a full time, fixed term or secondment opportunity for 18 months. You will earn a competitive salary of £25,545 - £28,770 per annum (pro rata for part time)
Your Customer Service Officer role:

The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley and Hadleigh between the hours of 8.30am - 5pm, Monday to Friday.

Our team members provide excellent Customer Service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer).

Full time, part time and job share opportunities will be considered.

What we're looking for in our Customer Service Officer:

You will:

• need to be enthusiastic and customer-focused
• be well organised
• have these qualities together with the ability to understand situations and develop solutions to problems using your own initiative.

You must be able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact.

Benefits you'll receive as our Customer Service Officer:

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years service, plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Programme.
• Employee Assist Programme.
• Health Care Options.

About us

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Our ways of working

Work is what we do, not where we go!

We are committed to working in a more hybrid way, with a mix of office, home, and remote based working (business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

Closing date: 5pm, 1 February 2024.

If you think you have what it takes to be successful in thisCustomer Service Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.