Customer Service Officer / Reception

We have an exciting opportunity to work with our higher education client based in Uxbridge.

Job: Customer Service Officer / Reception

Duration: This is a temporary role, currently until the end of September 2024. Possibility of extension

Pay: 15.48

Location: Uxbridge - fully office based

Working hours: Monday to Friday either working 8-4, 8.30 - 4.30 or 9-5 on a rota basis

Job description:

To provide excellent advice and information services to staff,students, contractors and visitors incorporating good customer liaison skills and continuously endeavouring to develop a comprehensive knowledge of the University, its structure, personnel and practices.

Key duties and responsibilities:

Provide an excellent liaison/communication service incorporating Investors in People (IiP) standards

Act as first point of contact ensuring all enquiries to the reception desks, in person, telephone or email are met with a friendly approach and addressed in an efficient and timely manner.

Work within the Telephony system responsible for the day-to-day operation of the telephone services answering and supporting the incoming calls from the public, staff and students.

Support the CISCO IP telephone system carrying out administrative duties including Unified Communication Manager (CUCM) system reports and other operational reports as required, updating the web directory,creating new profiles, hunt groups, voice mail accounts, ensure Dial Plan is up to date and accurate and responding efficiently to the IPT support email group.

General trouble shooting customer issues with telephones, hunt groups, voicemail etc.

Administer the tiger billing system

Support the University Reception function including administering ID cards, key issue, car parking permits, provide authorised access to buildings and car parks and respond efficiently to the Reception and IPT-Support email groups

Manning the reception desks ensuring the areas are presentable at all times and that all displayed materials are tidy and up to date.

Provide support to the Building Custodian with general housekeeping matters within the Eastern Gateway Reception Building

Escalate general housekeeping matters within the WBB to relevant services

Assisting with general administration tasks, monitoring of stock levels, ordering stationery, meeting room bookings and providing reports etc.

Assistance with event co-ordination and facilitation within the Eastern Gateway Building

Create and work to Standard operating procedures for all new telephone functionalities and services.

Work with systems within the campus service helpdesk environment.

Providing a support service for special events held on campus including UCAS/Applicant and Open days

Attend all compliance and other relevant training courses provided by the University

Training and developing new staff/students

Adhere to policy and procedures at all times.Undertake all duties pertaining to the role.

You may be required to work in other areas within the Campus Services directorate undertaking Reception/Helpdesk duties where necessary

If you would like to hear more about this role, please apply. We will contact all shortlisted candidates.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.