Customer Service Officer

Job title:Customer Service Officer

Contract: 17.5 hours per week / 12 month fixed term contract

Salary: £13,838,74 per annum/pro rata

Location: L11 2SF

Cobalt Housing are excited to be recruiting for three experienced and confident Customer Service Officer's to join one of North Liverpool’s mainstream Landlords. Based in Croxteth, the successful candidates will be the front-end support for our customers.

Working within a busy team, the Customer Service Officer will be responsible for acting as the first point of contact for all customers, providing a high quality service at all times and ensuring that all enquiries are dealt with promptly. This will be done in line with agreed published standards and targets. Proficient communication skills are key for this role, as you will also regularly liaise with other departments, contractors and partner agencies as appropriate to resolve enquiries.

To be considered for this role, you will need to have experience dealing with the public in a service capacity, you should posses strong problem-solving skills and have the ability to work as part of a team. You should be able to work on your own initiative and will adhere to and promote Cobalt values and behaviours.

To view the full recruitment pack & supporting statement document please visit out website -

https://cobalthousing.org.uk/working-with-us/latest-vacancies/

These positions will be for 17.5 hours per week. The salary for the Customer Services Officer is £13,838,74 per annum/ pro rata. The successful candidates will enjoy 28 days holiday (pro rata), plus 3 additional days for Christmas shut down, as well as the option to join the company pension scheme. For more details on Cobalt's benefits, please see our website: https://cobalthousing.org.uk/working-with-us/rewards-and-benefits/

Cobalt Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Applications should be emailed to recruitment@cobalthousing.org.uk – please note, if we do not receive both the supporting information form and your CV, we will be unable to consider you for interview. The supporting information form can be found on our website.

The closing date for the position of Customer Service Officer will be Monday 22nd April 2024. Successful applicants should be able to attend an interview week commencing 26th April 2024.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Job Types: Part-time, Fixed term contract

Salary: Up to £13,838.74 per year

Expected hours: 17.5 per week

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Gym membership
• Health & wellbeing programme
• Life insurance
• Sick pay

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Liverpool, L11 2SF