Customer Service & Operations Assistant

Join a Sustainable Packaging Leader (Birmingham - Hybrid)

Customer Service & Operations Assistant

Up to £30,000

Monday to Friday, hybrid role

Do you thrive on building relationships, solving problems, and making a positive impact? Are you passionate about sustainable packaging solutions and contributing to efficiency in the food sector?

An exciting opportunity awaits with a small, dynamic, fast-growing team leading the way in sustainable packaging solutions. They can offer a supportive environment, opportunities for growth, and a competitive salary.

In this hybrid role (minimum 2 days in office), you'll be:

• A Customer Service Champion: Build strong relationships, provide key account management, manage orders & deliveries (full lifecycle), and provide exceptional service across all channels.
• An Operations Mastermind: Onboard new customers & suppliers, manage 3rd party logistics, and identify continuous improvement opportunities.
• A Problem-Solving Expert: Tackle customer queries, analyse data, and implement solutions for a smooth operation.
• A Relationship Builder: Foster collaboration with colleagues internally; develop and maintain positive relationships with customers, suppliers and 3rd party hauliers.
• A Tech-Savvy Professional: Utilise and contribute to improvements in our bespoke IT systems.

You’ll need the following skills and abilities:

• Great communication skills
• Ideally - previous experience in a similar role gained within a logistics environment
• You may have gained experience in transport planning or inventory co-ordination roles previously
• Really strong relationship development abilities and people skills
• Excellent analytical and problem-solving skills
• Good administration skills - process driven
• Sound knowledge of Microsoft Office applications - confident user of IT systems
• Full clean driving license

There is an opportunity for the successful candidate to demonstrate commercial abilities for future development.

MVP has been placing Supply Chain, Logistics and Distribution professionals for 40 years. For more information on MVP, or to view our current portfolio of vacancies, please visit our website. Please note that it is our policy to add the details of all applicants to our database.

MVP acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that by applying for this position you consent to MVP processing and storing your personal data for the purposes of providing you with work finding services. We process your personal data in accordance with data protection laws, which require us to give you a Privacy Statement to explain how we manage your personal data. Our full Privacy Statement is available to view on the MVP website, or it can be provided upon request.