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Form of workLeading freight forwarder based in Colnbrook are seeking a Customer Services Operator to join their team. Salary up to £30,000 depending on experience.
The Customer Services import/export operator is responsible for the arranging and receiving of all import / export consignments on behalf of both internal and external customers in the most efficient and cost effective manner whilst achieving the required service levels.
Key Tasks and Responsibilities will include:
- Dealing with internal and external customers on a day to day basis.
- Developing effective relationships and negotiating with carriers and overseas agents
- Pre-booking identification with Support/Guidance of UK Head of Airfreight
- Entering HM Customs entry procedures (NES) and ensure MUCR’s are closed prior to delivery.
- Ensuring accurate data is processed such as billing and operational functions.
- Supporting the Sales/Product team with the most efficient and cost effective way of transporting goods.
- Cost reconciliation.
- Accruals and cost accuracy.
- Ensure accuracy and timelines of documentation (AWB/DUCR/MUCR) processing meets KPI requirements.
- Ensure optimum service are provided by our Vendors and Suppliers.
- Develop and maintain personal expertise in operational systems and processes.
- Monitor all Accounts with the Customer Service team to ensure low and nil spend customers are immediately identified and relevant follow up action is taken.
- Liaise with all new and regular customers on all queries and issues through regular contact by telephone.
- Responding to customer enquires professional and promptly.
- Developing relationships with the Sales Team to share customer knowledge and provide business support.
- To fully understand and be conversant with the standard operating procedures.
- Liaise with customers on all queries and issues.
- Process collection and delivery notes and pass to transport.
- Organise customs clearance.
- Advise of delivery dates according to lead times.
- Advise operations of special requirements.
- Provide POD where required.
- Deal with all invoicing and queries - reply in 24 hours.
About you:
The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office.
Essential:
- Up to 3 years’ experience in Freight Forwarding industry.
- Excellent written and communication skills.
- Team player.
- Competent in customs systems.
- Ability to organise and prioritise workload.
- Work in a consistent methodical manner when required.
- Hard working diligent, self-motivated.
Desirable:
- Aviation Security - Level D
- Knowledge of International Trading terms and international standards for freight carriage, insurance and costs.
- A working knowledge & experience within the perishable sector
